Is technology really worth it?

The economic battle between debt and profit is the difference between life and death to businesses in America. Technology is constantly updating businesses to keep up with their consumers, but is the addition of extra technology really necessary for the price or is it just a waste of money? In the article Why the Economic Payoff From Technology is so Elusive, interviews with Dr Peter Sutherland state that "There are benefits to using electronic health record but grappling with the software and new reporting requirements has slowed him down. He sees fewer patients, and his income has slipped." Dr. Sutherland even goes as far to say that "I'm working harder and getting a little less." In all honesty I agree with Dr. Sutherland, I know I have written about this topic before, but it seems like in this ever upgrading society, some technological advancements deter efficiency rather than improve it. At one point technology will have to take a step backward for the sake of the workforce.